Outlook Contacts

The Outlook Contacts integration syncs Wave contacts into Microsoft Outlook / Microsoft 365 Contacts, including contact photos. It supports two modes: individual (your personal Outlook account) and organization (an admin connection that deploys synced contacts to every team member’s Outlook automatically).

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How to Connect

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Individual (personal Outlook)

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Organization (all team members’ Outlook)

Wave requests offline access (to keep the connection active) and read/write access to create and update contacts in Outlook.

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What Gets Synced

Sync direction: Wave → Outlook (outbound only) When it syncs: Real-time on contact create, update, or delete

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Features

• Organization mode: a single admin connection syncs contacts into every eligible team member’s Outlook (users whose email exists in the connected Azure AD tenant).
• Contact photos: profile photos are synced and converted to JPEG for Outlook compatibility.
• Auto-sync on connect: import all existing contacts on first connection using the Microsoft Graph batch API.
• Deduplication: contacts are identified by a Wave-specific extended property, so updates never create duplicates.

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Limitations & Requirements

• Outlook limits contacts to 3 email addresses. The primary email is always listed first.
• In organization mode, only users whose email exists in the connected Azure AD tenant receive synced contacts.
• Organization mode requires Azure AD admin consent.

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Disconnecting

Go to Integrations → Outlook Contacts and click Disconnect. This removes the integration. Contacts already synced to Outlook are not deleted.