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Available on the Teams and Enterprise plans.
Bulk import Wave Connect gives you three ways to add multiple users at once. Go to Users, click Create User, then Import multiple users to choose a method. SCIM provisioning is listed in the same dialog for Enterprise organizations.

Import from file

Upload a CSV or Excel file to create users in bulk. This is the most common method for a one-time import.
1

Download the template

Choose Import from file, then click Download Excel Template or CSV Template. Use this file. Do not create your own.
2

Fill in your users

Each row is one user. Only name and account email are required. All other fields are optional.
  • Do not add or remove any columns
  • Include the country code for all phone numbers (e.g. +1, +44)
3

Upload the file

Click Continue, then drag and drop your completed file or click Select file. Click Preview users.
4

Review and fix errors

Check the preview table for any highlighted errors. You can edit fields directly in the table, including each user’s team and language, before confirming.
5

Start the import

Click Start Import. Wave Connect creates the accounts and emails you a summary of the result.
If a row matches an existing personal Wave Connect account, the table asks you to Send Invite instead. That person receives an invitation to join your organization. See User Management.

Import from Google or Microsoft

If your organization uses Google Workspace or Microsoft, you can import users directly from your directory. Wave Connect reads basic profile information only. It does not access emails, files, or any other data.
1

Select your directory

Choose Import from Google or Import from Microsoft.
2

Connect your directory

Authenticate with your Google or Microsoft account to authorize the connection. You can remove access at any time.
3

Review users

Wave Connect imports your directory users and shows them in a preview table. Review and make any edits before confirming.
4

Start the import

Click Start Import. Wave Connect creates the accounts and emails you a summary of the result.
If your Google Workspace or Microsoft integration is already connected, it shows as Connected and Wave Connect uses the existing connection automatically.

After the import

Imported users are created with the Created status. They are not emailed automatically. On the Import users completed screen, click Send onboarding email to send them login instructions, or do it later from Users. See Onboarding Email.

User provisioning (SCIM)

Available on the Enterprise plan.
SCIM provisioning automates user lifecycle management through your identity provider. When you add or remove users in your IdP, Wave Connect accounts are created or deactivated automatically, with no manual import needed. See Directory Sync (SCIM) to set it up.