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Billing settings are found in Settings under the Billing section of your Wave account.

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Switching Between Monthly and Annual

You can switch between monthly and annual billing at any time from Settings → Billing → Subscription.
  • Monthly to Annual: Your plan switches immediately and you are billed the annual rate. Any unused days on your monthly cycle are credited toward your first annual payment.
  • Annual to Monthly: Your plan switches at the end of your current annual period. You will not be charged again until the new monthly billing cycle begins.

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Adding a VAT Number

If your organization is VAT-registered, you can add your VAT number to have it included on invoices.
1

Go to Billing

In your Wave account, go to Settings → Billing.
2

Open Billing Details

Click Edit next to your billing information.
3

Enter your VAT number

Add your VAT registration number and save. It will appear on all future invoices.
Adding a VAT number does not change the amount charged — it is for invoice record-keeping only. Contact billing@wavecnct.com if you need a corrected invoice.

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Cancelling Your Subscription

You can cancel your subscription at any time from Settings → Billing → Subscription → Cancel Plan.
  • Cancellation takes effect at the end of your current billing period (monthly or annual).
  • Your account reverts to the Free plan. Your data, contacts, and profile are not deleted.
  • You will not receive a refund for any unused time on your current period.
If you are on an Enterprise plan, contact your account manager or billing@wavecnct.com to cancel.

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Payment Methods

Wave accepts major credit and debit cards (Visa, Mastercard, American Express). Invoiced billing is available for Enterprise customers. For billing questions, contact billing@wavecnct.com.