> ## Documentation Index
> Fetch the complete documentation index at: https://wavecnct.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding email

> Send users the login instructions and tips they need to start using their digital business card

> [!NOTE]
>
> Available on the **Teams** and **Enterprise** plans.

When you create or import users, Wave Connect does not email them. The onboarding email is how you tell them their card is ready and how to log in. Sending it moves users from the **Created** status to **Invite Sent**. They become **Active** once they log in and finish setting up the app.

## Sending the email

You can open the sender from three places:

* **Users**: open the menu next to **Create User** and click **Send onboarding email**.
* **Get Started** checklist: click the **Send onboarding email** step.
* The **Import users completed** screen, right after a bulk import.

**1. Pick the recipients**

The list shows users with the **Created** status. Use **Search Users** to find people and check the ones to email. Users imported in the current session are preselected.

**2. Set the language**

The **Language** column defaults to each user's language. Change it per user if needed. The email is sent in that language.

**3. Send**

Click **Send Email** (the button shows the number of selected users). Wave Connect sends the emails and updates the users' status to **Invite Sent**.

> [!TIP]
>
> The **Preview** panel shows both emails. Toggle **Day 1** and **Day 7** and pick a preview language to see exactly what users receive.

## What users receive

Wave Connect sends two emails:

| When | Subject | Content |
| - | - | - |
| Day 1 | **Your digital business card is ready** | Their card was created by their team. Steps to download the app on Apple or Android, log in with their company email, add their QR code to Apple Wallet or Google Wallet, and share it. Includes a 2-minute video and a **Log In** button. |
| Day 7 | **How to exchange contact info** | How the exchange contact form works: people who scan their QR code share their details, those details land in the user's Wave Connect contacts, and the user's own details are sent back by email or text. |

After the first email, the user downloads the app, logs in with the email you set as their login, and personalizes their profile. Their status becomes **Active**.

## Sending from your own email app

If you prefer to send the message from your company mailbox, click **Or send from my email app** below the **Send Email** button. Wave Connect shows the selected users' **Emails**, a **Subject**, and a ready-to-use **Body** with copy buttons. Paste them into your email client and send.

Click **Mark email as sent** to close the flow and complete the **Send onboarding email** step of the **Get Started** checklist.

> [!NOTE]
>
> Only emails sent from Wave Connect update the users' status to **Invite Sent** and schedule the Day 7 email.

## Onboarding email vs. invitation

The onboarding email is for accounts you created or imported. The account already exists, so the user only needs to log in.

An invitation (**Invite User**) is for someone who already has a personal Wave Connect account. They receive a link to a **Join** page and must accept before they appear as a member. See [User Management](https://wavecnct.com/docs/admins/user-management.md#inviting-an-existing-wave-connect-user).


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